BabyDuo — Support
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Get in touch
Email support@ammerbrothers.at and we will normally answer within a few days. It helps if you tell us the email address your account uses, your phone (iPhone or Android), and what you saw happen.
Connecting with your partner
Open Settings → Partner. One of you enters the other's six-character code and taps Send request; the other one then sees that request in the same place and accepts it. Nobody is linked without agreeing, so if nothing happened yet, check the second phone. Names you both already liked before linking become matches straight away.
We both liked a name but there is no match
A match is created the moment the second person likes the name, and the other phone picks it up within about half a minute — or immediately via a notification. If a name stays unmatched, make sure you are really linked (Settings → Partner shows your partner when you are) and that you both liked the same spelling.
Suggesting your own name
Tap the + at the top of the deck (it is on the name list too). The name is added to your own liked names and dealt into your partner's deck at a random position within their next 20 swipes. Without the ad-free pass, the button plays a short ad before submitting. The same screen lists the names you have already suggested and what your partner decided once they have swiped — liked, passed, or not seen yet. Suggested names are private to the two of you.
I have run out of swipes
Swiping uses energy: 30 swipes per hour. The pool refills by itself an hour after you start using it, and when it is empty you can watch a short ad to refill it right away.
The ad-free pass
The pass removes ads and swipe limits for seven days. It belongs to your account, not to your phone, so it works on every device you sign in on. If it does not show up after paying, open Settings → Ad-free and tap Restore purchases; if it still does not, email us with the store receipt and we will sort it out. Refunds are handled by Apple or Google, not by us.
I never got the confirmation email
A new account has to confirm its email address before the first sign-in. Check your spam folder first, then use the resend button on the "check your inbox" screen or in Settings. If you mistyped the address, simply register again with the correct one — the unconfirmed attempt blocks nothing.
I forgot my password
Tap Forgot password? on the sign-in screen. The link we mail you opens a form in your browser, works once, and expires after an hour. Setting a new password signs out your other devices.
Deleting your account
Open BabyDuo → Settings → Delete account. It takes effect immediately and permanently. Details, and what to do if you cannot open the app any more, are on the delete-account page.